Política de reembolso

Return and Refund Policy

Return Period:
We accept returns within 7 days of product delivery.

Product Condition:
The item must be unused, in perfect condition, with its original packaging and all included accessories.

Ineligible Products:
For hygiene reasons, we do not accept returns of products that have been opened, used, or damaged due to customer misuse.

Return Process:

The customer must contact customer service before shipping the product.

A return label or address will be provided, depending on the case.

The product must be shipped within 3 business days of the return request being approved.

Refunds:

Once the product has been received and inspected, a full or partial refund will be issued depending on the item's condition.

The refund will be issued via the same payment method used for the purchase, within an estimated 5 to 10 business days.

Damaged or incorrect products:
If the product arrives defective or incorrect, we cover all return shipping costs and send a replacement at no additional cost.

Return shipping costs:

If the return is due to customer error (e.g., incorrect address or change of mind), the customer is responsible for shipping costs.

If the return is due to our error or a defective product, shipping is free.